Revocation terms

Right of withdrawal

In accordance with Articles L.221-18 et seq. of the French Consumer Code, the Customer has a withdrawal period of 14 calendar days from receipt of the items ordered, without having to justify his decision or bear any other costs except for the return costs, which remain at his expense.

To exercise his right of retraction, the Customer will have to inform AZURTEM, preferably in writing (by letter or e-mail), of his decision to retract by sending any unambiguous statement expressing his will to retract, before the expiration of the aforementioned 14 days deadline.

In the case of an order relating to several articles delivered separately, the time limit runs from receipt of the last article.

In case of exercise of the right of withdrawal within the above-mentioned period, only the price of the product(s) purchased and the shipping costs will be refunded, the return costs remaining the responsibility of the customer.

Any return of article will have to be carried out in its state of origin and complete (packing, accessories, note...) allowing the re-marketing in a new state.

In case of depreciation of the product resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the product, the responsibility of the customer may be engaged.

Any product that is incomplete, damaged or whose original packaging has been damaged will not be refunded or exchanged.

Article L. 121-16-1, III of the Consumer Code states that: "Sub-sections 2, 3, 6 and 7, applicable to relations between consumers and professionals, are extended to contracts concluded off-site between two professionals when the subject of these contracts does not fall within the scope of the principal activity of the professional solicited and when the number of employees employed by the latter is less than or equal to five". 

AZURTEM will not grant any refund or replacement in the event of return of goods without the Purchaser first obtaining a Return Merchandise Authorization number (RMA). This number must be clearly visible on the outside of the package containing the returned goods.

The original packaging must also be protected to avoid damage during shipment.

All so-called "custom-made" items designed specifically for the customer, or any non-catalogue item that has been the subject of a special order at the request of the Buyer, will not be taken back or exchanged, unless they have apparent defects or do not conform to the products ordered. Upon receipt of the order, the customer loses his right of retraction (in accordance with article L.121.20.12 of the Consumer Code) which applies to all products with a strong personalization character intended for the customer and therefore cannot be reused by his supplier in case of return.