Shipping and Returns

Packages are generally delivered within 48 hours after receipt of payment, via Colissimo with tracking and drop-off without signature. For items shipped from our warehouse, deliveries can take up to five days, except for unforeseen circumstances. If you prefer another shipping method with required signature, an additional cost will be applied, please contact us to opt for this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

As far as possible the packages are amply dimensioned and your items are well protected.

In accordance with articles L.221-18 et seq. of the French Consumer Code, the Customer has a withdrawal period of 14 calendar days from receipt of the items ordered, without having to justify his decision or bear any other costs except for the return costs, which remain at his expense.

To exercise his right of retraction, the Customer will have to inform AZURTEM, preferably in writing (by letter or e-mail), of his decision to retract by sending any unambiguous statement expressing his will to retract, before the expiration of the aforementioned 14 days deadline.

Please refer to our General Terms and Conditions for further details.